Terms of Service

Welcome to Huggletee! These Terms of Service (“Terms”) govern your access to and use of our website, huggletee.com (the “Site”), as well as the services and features we offer through our platform. Please read these Terms carefully before using our services. By accessing, browsing, or using Huggletee, you agree to be bound by these Terms, as well as our Privacy Policy, Shipping & Delivery Policy, and Return & Refund Policy, all of which are incorporated by reference into these Terms. If you do not agree with any part of these Terms, you must not use our services.

1. Overview of Our Platform

Huggletee.com operates as an online multi-vendor marketplace based in Sri Lanka. Our platform facilitates connections between independent third-party vendors (“Vendors”) and customers (“Users”) who wish to browse, discover, and purchase our smart temperature water bottles. These products may be sourced locally within Sri Lanka or imported from international suppliers.

Our Role: Huggletee acts solely as an intermediary and a platform provider. We are not the seller of record for the products listed by Vendors, nor are we directly involved in the manufacture, storage, or direct delivery of these products (unless explicitly stated for specific Huggletee-branded items, if applicable). We provide the technology, payment processing facilitation, and customer support channels to enable seamless transactions between Users and Vendors.

2. Eligibility and User Affirmation

By accessing or using Huggletee.com, you represent and warrant that:

You are at least 18 years of age or have reached the age of majority in Sri Lanka, and are legally capable of entering into a binding contract.
If you are under 18 years of age, you are using the Site with the express consent and supervision of a parent or legal guardian who agrees to be bound by these Terms on your behalf.
You possess the legal authority and capacity to agree to these Terms and to use the Site in accordance with all applicable laws and regulations in Sri Lanka.
The service is intended for users located within Sri Lanka. Access from other regions is not guaranteed and may be restricted.

3. Account Registration and Security

While certain browsing functionalities are available without an account, creating an account offers a more personalized shopping experience, including order tracking, wishlists, and faster checkout.

Account Creation: To create an account, you must provide accurate, current, and complete information as prompted by our registration form, including your name, email address, and a secure password.
Account Confidentiality: You are solely responsible for maintaining the confidentiality of your account login credentials (username and password). You must not share your password with any third party.
Account Activity: You are entirely responsible for all activities that occur under your account, whether or not you authorized such activity. You agree to immediately notify Huggletee of any unauthorized use of your account or any other breach of security.
Information Accuracy: You agree to keep your account information up-to-date and accurate. Huggletee is not responsible for issues arising from outdated or incorrect information provided by you.
Account Suspension/Termination: We reserve the right, at our sole discretion, to temporarily suspend or permanently delete any account, refuse service, or cancel orders if we detect or suspect:
- Suspicious, fraudulent, or illegal activity.
- Breach of these Terms or any other Huggletee policy.
- Misrepresentation of identity or payment information.
- Activity that may harm Huggletee, other Users, or Vendors.

4. Product Listings, Descriptions, and Pricing

Huggletee strives to provide accurate product information. However, due to the multi-vendor nature of our platform:

Vendor Responsibility: All product details, including titles, descriptions, images, specifications, and prices, are provided and managed by individual Vendors. While Huggletee makes reasonable efforts to verify information, we cannot guarantee that all product information is 100% error-free, complete, or current.
Product Variations: Minor differences in product appearance, including but not limited to color, size, texture, material finishes, or packaging, may occur compared to the images displayed on the Site due to factors such as lighting, screen settings, photographic limitations, and manufacturing variations.
Pricing: All prices are displayed in Sri Lankan Rupees (LKR). Prices are subject to change by the Vendor without prior notice. Huggletee reserves the right to correct any pricing errors, even after an order has been placed. In such cases, we will notify you and offer the option to proceed with the correct price or cancel your order.
Product Availability: Product availability is subject to change. We reserve the right to modify, discontinue, or update product listings at any time without prior notice.

5. Placing Orders and Order Acceptance

When you place an order on Huggletee.com, you are making an offer to purchase the product(s) from the respective Vendor(s).

Order Confirmation: Upon placing an order, you will receive an order confirmation email acknowledging receipt of your offer. This email serves as an acknowledgement of your order and its details but does not constitute acceptance of your order or a guarantee of product availability.
Order Acceptance: Acceptance of your order and the formation of a contract for sale occur only when the Vendor confirms dispatch of the product(s).
Order Cancellation/Delay: Huggletee and/or the respective Vendor(s) reserve the right to cancel, refuse, or delay your order at any time for reasons including, but not limited to:
- Product being out-of-stock or unavailable.
- Problems with payment verification or authorization.
- Errors in pricing or product description.
- Suspicion of fraudulent activity or breach of these Terms.
- Incomplete or inaccurate shipping/contact details provided by you.
- Unforeseen circumstances or force majeure events.
User Responsibility: It is your sole responsibility to ensure that all contact, billing, and shipping details provided during the order process are accurate and complete. Huggletee is not responsible for delays or non-delivery due to incorrect information provided by you.

6. Payment Options

Huggletee offers various payment options to facilitate your purchases:

Accepted Methods: We accept major credit/debit cards (e.g., Visa, Mastercard), bank transfers, and Cash on Delivery (COD) where applicable.
Cash on Delivery (COD): COD is strictly available only for products sourced locally within Sri Lanka. This option is not available for overseas products due to international payment regulations and shipping complexities.
Prepayment for Overseas Products: All products imported from overseas require full prepayment before dispatch. This is necessary to cover international handling, customs, and shipping regulations.
Payment Security: All payment transactions are processed through secure, third-party payment gateways. Huggletee does not store your full payment card details.
Payment Processing: Payments may take some time to clear, and orders will only be processed once payment confirmation is received. You may be subject to additional fees or charges imposed by your bank or payment provider.

7. Shipping & Delivery

We strive to ensure timely processing and dispatch of your orders.

Estimated Delivery Timelines:
- Local Sri Lankan Products: Typically delivered within 3–7 business days from the date of order confirmation.
- Overseas Products: Due to international logistics and customs procedures, delivery may take 10–30 business days from the date of order confirmation.
Separate Deliveries: If your order contains multiple items sourced from different Vendors or locations (local vs. overseas), they may be dispatched and arrive separately.
Delivery Address: You are responsible for providing a complete and accurate delivery address. We are not liable for any delays or non-delivery resulting from incorrect or incomplete address information.
Receipt of Goods: It is your responsibility to ensure that someone is available to receive the delivery at the provided address.
Delays: While we aim for prompt delivery, actual delivery times may vary due to unforeseen circumstances, including but not limited to: national holidays, extreme weather conditions, customs clearance delays, logistical issues, or other events beyond our reasonable control.
Detailed Policy: For comprehensive information regarding shipping costs, tracking, and specific conditions, please refer to our dedicated Shipping & Delivery Policy on the Site.

8. Returns, Refunds, and Exchanges

Our return and refund policies are designed to be fair and transparent, acknowledging the multi-vendor nature of the platform.

Vendor-Specific Policies: Return and refund policies are primarily determined by the individual Vendor for their respective products. However, general guidelines apply.
Accepted Grounds for Return: Returns are generally accepted for items that are:
- Incorrect: You received a different product than what you ordered.
- Defective: The product has manufacturing flaws or does not function as intended.
- Damaged: The product incurred significant damage during shipping.
Return Window: Return requests must be submitted within the specified return window as stated in each product listing. Failure to do so may result in refusal of the return.
Non-Returnable Items: Certain items, especially international ones, or products that are personalized, perishable, or intimate in nature, may be non-returnable. This will be clearly indicated on the product page.
Condition for Return: Returned items must generally be in their original condition, unused, with all tags, labels, and original packaging intact. The Vendor reserves the right to inspect the returned item before processing a refund or exchange.
Refund Process: Refunds will be processed according to the Vendor’s policy and Huggletee’s internal procedures, typically to the original payment method. Processing times may vary.
Detailed Policy: For complete instructions on how to initiate a return, specific conditions, and refund timelines, please visit our comprehensive Return & Refund Policy on the Site.

9. Vendor Responsibilities and Huggletee’s Oversight

Each Vendor operating on Huggletee.com is bound by a separate Vendor Agreement and is primarily responsible for:

Accurate Listings: Ensuring all product listings, descriptions, images, and pricing are accurate, up-to-date, and comply with all applicable laws.
Order Fulfillment: Promptly processing and fulfilling orders in a timely and efficient manner, including packaging and dispatch.
Product Quality: Maintaining high standards of quality for their products.
Customer Service: Managing customer queries, issues, and returns directly related to their products.
Legal Compliance: Adhering to all relevant Sri Lankan laws and regulations, including consumer protection laws, health and safety standards, and e-commerce guidelines.

Huggletee’s Role: While Huggletee facilitates these transactions, we are not directly liable for the actions, omissions, products, or services of our Vendors. However, we actively monitor Vendor performance and compliance to ensure a consistent level of quality and trust on our platform. In cases of persistent issues or breaches of terms by a Vendor, Huggletee reserves the right to intervene, mediate disputes, or take corrective action, including temporary suspension or permanent removal of the Vendor from the platform.

10. Intellectual Property Rights

All content, features, and functionality available on Huggletee.com, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, data compilations, software, and the compilation thereof, as well as the underlying technology, are the exclusive property of Huggletee, its Vendors, its licensors, or other content providers, and are protected by Sri Lankan and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

Limited License: You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Site for your personal, non-commercial shopping purposes only.
Restrictions: You may not reproduce, republish, distribute, modify, create derivative works from, publicly display, publicly perform, or otherwise exploit any content from the Site without the express prior written permission of Huggletee or the respective copyright owner. This includes, but is not limited to, unauthorized use of product images, descriptions, or trademarks.
User-Generated Content: If you submit any content (e.g., reviews, comments) to the Site, you grant Huggletee a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.
Reporting Infringement: If you believe that your intellectual property rights have been infringed by any content on Huggletee.com, please contact us immediately with detailed information regarding the alleged infringement.

11. Limitation of Liability and Disclaimers

Huggletee operates as a marketplace facilitator, and as such, our liability is limited.

“As Is” and “As Available”: The Site and all services, content, information, and products provided on or through the Site are offered on an “as is” and “as available” basis, without any warranties of any kind, express or implied. Huggletee expressly disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy.
No Warranty of Accuracy: Huggletee does not warrant that the Site will be uninterrupted, error-free, secure, or free from viruses or other harmful components. We do not make any representations or warranties regarding the use or the results of the use of the content or products on the Site in terms of their correctness, accuracy, reliability, or otherwise.
Exclusion of Damages: To the fullest extent permitted by applicable law, Huggletee, its affiliates, directors, officers, employees, agents, Vendors, and licensors shall not be liable for any direct, indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses, resulting from:
- Your access to or use of, or inability to access or use, the Site or services.
- The conduct or content of any third party on the Site, including Vendors.
- Any content obtained from the Site.
- Unauthorized access, use, or alteration of your transmissions or content.
- Delays in delivery, differences in product appearance, website downtimes, or any errors or omissions in product descriptions or pricing.
- Any product defects or issues arising from products supplied by Vendors.
Maximum Liability: In no event shall Huggletee’s total aggregate liability to you for all damages, losses, and causes of action (whether in contract, tort, including but not limited to negligence, or otherwise) arising out of or related to these Terms or your use of the Site exceed the amount paid by you to Huggletee for the specific product giving rise to the claim within the three (3) months preceding the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless Huggletee, its affiliates, directors, officers, employees, agents, licensors, and Vendors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to:

Your violation of these Terms or any other applicable policies.
Your use of the Site or services.
Your violation of any rights of another party, including any Vendors or other Users.
Any content you submit, post, transmit, or make available through the Site.
Your breach of any applicable laws or regulations.

13. Suspension or Termination of Access

Huggletee reserves the right, at its sole discretion, to suspend, restrict, or terminate your access to all or any part of the Site and services at any time, with or without notice, for any reason, including but not limited to:

Breach of these Terms or any other Huggletee policy.
Engaging in fraudulent, deceptive, or illegal activities.
Conduct that we believe is harmful to Huggletee, its Users, Vendors, or third parties.
Non-payment of any fees or charges due.
Any violation of applicable laws or regulations.

Upon termination, your right to use the services will immediately cease. All provisions of these Terms which by their nature should survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability, shall survive termination.

14. Changes to Terms

Huggletee reserves the right to update, modify, or revise these Terms of Service at any time, in its sole discretion. Any changes will be effective immediately upon posting the revised Terms on this page, unless otherwise specified.

Notification of Changes: We will notify you of any material changes by posting a prominent notice on the Site or by sending an email to the address associated with your account (if applicable).
Acceptance of Changes: Your continued use of Huggletee.com after the effective date of the revised Terms constitutes your acceptance of the changes. We encourage you to review these Terms periodically to stay informed of any updates.

Last Updated: June 2025

15. Governing Law and Dispute Resolution

Governing Law: These Terms and your use of Huggletee.com shall be governed by and construed in accordance with the laws of Sri Lanka, without regard to its conflict of law principles.
Informal Resolution: In the event of any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Site, you agree to first attempt to resolve the matter informally by contacting Huggletee customer support. We will make reasonable efforts to resolve the dispute amicably.
Arbitration/Mediation: If an informal resolution is not achieved within a reasonable timeframe (e.g., 30 days), both parties agree to explore mediation or, if applicable, binding arbitration as a means of dispute resolution, in accordance with the rules of a recognized alternative dispute resolution body in Sri Lanka.
Jurisdiction: In the event that a dispute cannot be resolved through informal means, mediation, or arbitration, any legal action or proceeding arising out of or relating to these Terms shall be exclusively brought in the competent courts located in Sri Lanka. You hereby consent to the personal jurisdiction of such courts.

16. Miscellaneous Provisions

Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the validity, legality, and enforceability of the remaining provisions shall not in any way be affected or impaired.
Entire Agreement: These Terms, together with our Privacy Policy, Shipping & Delivery Policy, and Return & Refund Policy, constitute the entire agreement between you and Huggletee regarding your use of the Site and supersede all prior or contemporaneous communications and proposals, whether oral or written, between you andHuggletee.
Waiver: No waiver by Huggletee of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Huggletee to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.
Assignment: You may not assign, transfer, or sublicense any of your rights or obligations under these Terms without the express prior written consent of Huggletee. Huggletee may assign its rights and obligations under these Terms without restriction.
Headings: The headings in these Terms are for convenience only and shall not affect their interpretation.

17. Contact Us

If you have any questions, concerns, or require clarification regarding these Terms of Service, please do not hesitate to contact us:

📧 Email: support@huggletee.com 📱 WhatsApp: Available via the floating icon on our website 🌐 Website:www.huggletee.com